FAQ
Questions, answered
The things people ask most before booking a visit. If yours isn't here, the team is one call away.
Which Lexmark models do you service?+
We service Lexmark CX, CS, MX, MS, MB, and B-series printers and multifunction copiers.
Do you offer same-day service?+
Yes, in many areas. Book before noon on a weekday for the best chance of a same-day visit.
How much does a repair cost?+
Pricing depends on the model and fault. After diagnosis you receive a written quote, and no work starts until you approve it.
Are you an authorized Lexmark partner?+
Yes. EVOLVTEC is an authorized Lexmark service partner. Lexmark is now part of Xerox, and we service both.
Is my repair guaranteed?+
Yes. Labor and installed parts are covered by our 90-day warranty.
Do you service home printers too?+
Absolutely — we visit homes, home offices, and businesses of every size.
What payment methods do you accept?+
Major credit cards, ACH transfers, and approved business purchase orders.
Can I cancel or reschedule?+
Yes, free of charge up to 4 hours before your appointment. See our Cancellation Policy for details.
Talk to a person
No phone trees, no ticket numbers
Every call reaches someone who can look up your model, check parts availability, and put a technician on your calendar in the same conversation.
Ready when your Lexmark isn't
Same-day slots are open in most metros on weekdays — send the booking form and dispatch calls you back.