Terms & Conditions

1. Acceptance of Terms

These Terms govern your use of this website and any service you commission from EVOLVTEC. Using the site, asking for a quote, or booking a visit means you accept them alongside our Privacy Policy. If you do not accept them, do not use the site or the services.

They apply to everyone — visitors, customers, and anyone else who touches our services.

2. Description of Services

As an authorised Lexmark service partner we provide onsite printer work including:

• Installation, configuration, and network setup
• Preventive maintenance, cleaning, and consumable replacement
• Diagnosis, repair, and troubleshooting
• Genuine toner, drums, maintenance kits, and other supplies
• Managed print arrangements and ongoing service contracts
• Procurement and leasing guidance for new equipment

We may change, pause, or withdraw any service, giving reasonable notice where we can.

3. Service Agreement & Eligibility

You must be at least 18 and able to bind yourself or your organisation to an agreement.

By ordering a service you confirm that:

• The details you give us are accurate and current
• You are entitled to authorise work on the equipment presented
• The technician will have a safe place to work
• The machine and the room will be reachable at the agreed time

4. Pricing, Payment & Billing

All amounts are in US dollars and may change without notice. A written quote issued before work starts is the price for the scope it describes.

• Payment falls due on completion unless we have agreed other terms in writing
• Balances past due may carry a 1.5% monthly finance charge
• Parts and consumables are itemised separately unless a package price covers them
• Work outside our normal travel area may attract an additional travel charge

Note

A diagnostic or inspection fee applies where a visit finds no fault, or where you choose not to proceed with the repair we recommend.

5. Service Scheduling & Access

Visits are arranged around technician availability. Booking an appointment means you will:

• Give us the correct service address and unit or floor
• Make sure someone authorised is present
• Clear safe access to the machine
• Tell us beforehand about security desks, badge rules, or restricted hours

We are not answerable for delay caused by missing access, wrong information, or events outside our control.

6. Cancellation & Rescheduling

• Cancelling 24 hours or more ahead of the window carries no charge
• Cancelling inside 24 hours may attract a cancellation fee
• A no-show is charged the standard service call fee
• We may move a visit for weather, illness, parts delays, or similar, and will offer you the next open slot

Full detail, including how refunds are handled, sits in our Refund & Cancellation Policy.

7. Warranty & Limitation of Liability

We warrant that work is performed in a professional and workmanlike manner. Parts we supply and fit are covered for 90 days from the service date unless the invoice says longer.

To the fullest extent the law allows:

• We are not liable for indirect, incidental, consequential, or punitive damages, or for damages from our inability to attend
• Our total liability for a claim is capped at what you paid for the service behind that claim
• We are not answerable for pre-existing damage, data loss, or software problems unless our technician caused them
• Back up your data before any visit

8. Intellectual Property

The text, layout, graphics, and code on this website belong to EVOLVTEC or to our licensed suppliers and are protected by copyright and trade-mark law. Lexmark and Xerox names and marks belong to their owners and are used only to identify the equipment we service. You may not copy, republish, or build on this material without our written permission.

9. User Conduct

While using this website you agree not to:

• Use it for anything unlawful or in breach of these Terms
• Try to reach areas or systems you were not given access to
• Send content that is harmful, abusive, or disruptive
• Scrape or harvest content with automated tools
• Pretend to be someone you are or misrepresent who you represent

10. Indemnification

You will defend and hold EVOLVTEC and its staff, agents, and partners harmless from claims, losses, damages, and reasonable legal costs that arise from your use of our services, your breach of these Terms, or your infringement of somebody else's rights.

11. Governing Law & Disputes

These Terms are governed by the law of the State of Florida, ignoring its conflict-of-law rules. Disputes fall to the state and federal courts covering Broward County, Florida.

Call or email us first. Most problems are cheaper and faster to settle between the two of us than in front of a judge.

12. Changes to Terms

We may rewrite these Terms. The updated page, with a new effective date, becomes the version that applies from the moment it is posted; continuing to use the site or the services means you accept it.

13. Contact Information

Questions about these Terms, or about a job already in progress, should come to the address and inbox below.